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How to FIX Google Play store not working | has stopped?

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How-to-fix-Google-Play-Store

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FIX Google Play Store app problems

Fix Google Play Store not responding server error. The “Google play store” app is one of the most important apps on your mobile devices such as; smartphones and tablets. Whether you are running Android, because it  is where you download your favorite apps both free or paid. Yet, sometimes it gives you a headache. Suddenly, it won’t open, and worst, it displays no signs of problems or any error that would help you diagnose the problem. It will just not respond when clicked.

4 Possible reasons, why Google play cannot be opened.

  • Google plays cache problems.
  • Google play services cache issues.
  • Your Google account not synced or wrong account input.
  • Download manager is disabled.

See also: How to reset CM Snap too many pattern attemps?

How to Fix and solve Google play’s “cannot be opened problems?”

Here is the step by step guide on how to fix Google Play Store:

1. Clear Google Plays cache, data cache and uninstall updates.

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Go to your mobile phone’s “settings” —–>>>>select ”Apps” or “Application Manager”. (Options are dependent on what brand of mobile phone you are using). Then, choose “Google play store”. Another window opens at the right-side of your mobile’s screen which displays all information about Google play and the options to “Force stop”, “Uninstall Updates”, “Clear Data” and “Clear cache”.

How to fix Google Play Problem
  • Now clear the cache of Google play store by pressing “clear cache button”.
  • Second, delete the “Data cache” trough “clear data button”
  • Then,  “uninstall updates” of your Google play store app.

Following the instructions above should Fix your Google play store app now. Nevertheless, if the problem continues, take a look at number 2 instructions below.

2. Clear the cache of the Google Services.

Go back to “settings” —->>>“Apps”, repeat the instruction above (number 1) on how to remove Google play store cache but this time in “Google Services”.

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3. Re-sync your Google account.

You can simply remove your Gmail account by going to your phone’s “Settings” —>>> “Accounts” —>>> “Google” —->>> Select the account that you used for Google play then click “remove”. Confirm the removal and reboot your Smartphone. After the restart, re-sync your gmail account by going to “settings” —>>>“account” —>>> “add account” —>>>“google”. You should be able to fix and run your Google play app now. Still, Google play won’t run? Take the ultimate step below.

How to fix google play store Google play cannot be open, solved

 

4. Check and enable your “Download manager”

fix google play store enable download manager on android

Fix Google Play Store by enabling its “Download Manager”

See also: Dr. Fone Android Data Recovery

Go to “settings” —>>> “apps” or “app manager” click “all apps” then scroll down until you see “download manager” usually it is located at the bottom. Enable it and you are ready to go. You can now open your “Google play store app” again. Any more suggestions on, “how to solve google play app problems? Feel free to discuss it on the comment board below.

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Comments

  2. I have a Huawei H1611 google play store would open but then immediately close. So I tried uninstalling updates and then I also tried uninstalling play store services. Now I cant get either one to reinstall the updates due to play store wont stay open long enough to do anything. And now that play store services updates are uninstalled every google app and service isnt working correctly or at least I’m getting notifications on everyone one slaying update google play services or that service will not be able to run. So please tell me how to fix ASAP and please don’t say i have to factory reset my phone. Or if i do please explain how to save everything without being able to run any google apps (email, sync, photos, calendar, nothing)

    Reply

  3. Hi, I have Lenovo mobile but google does not work. But after reading above post and follow the instructions I solved the problem.

    Reply

    • Everyone should understand Google wants FULL ACCESS to ALL your online info and options. If you want to use Google you must submit. Its in the terms of service. They achieve this control through Google Services. Google Play will not work without “Goggle Services” if you want to use Google, you MUST SUBMIT !!! (I don’t know why they don’t just say that here) Submit by allowing Google total control via update and all will be bliss….

      Reply

  5. Hello,

    I use Infinix and my Google play services has stopped. Whenever i click on settings or other app the error message is Unfortunately, setting has stopped.

    What is the way out.

    Reply

    • Hi guys I installed a app from goggle play store, it is called all email in one place. Well it took over first 3 pages of my galaxy skypro7. It only allows my messages app and phone app,and my contacts, I can’t get my settings app or the rest that would help. Any suggestions will help thanks.

      Reply

  7. Hi guys
    I cannot open my Google play store.
    I went through settings only to find out that my download manager is disable and the button to enable it is all grey out.
    Cache clear greyed out
    Clear data greyed out.
    What can I do?

    Reply

    • Hello Shakes, but I am afraid you need to save all your important Data and do a factory reset. You may also try to update your android OS, if applicable.

      Reply

    • Hello, I am not very familiar with parallel space, try to deactivate your parallel space and open Google play. If it works, it means there were settings that you need to set or you need to update each. As I researched, it seems that parallel space is compatible to almost all apps but you should check its compatibility with Google play. Contact parallel space support for a better advise.

      Reply

  9. My playstore doesn’t have the “uninstall updates” feature in the ‘more’ option in the upper right hand corner. It was there before. But not anymore. I tried uninstalling then reinstalling play-store but that doesn’t work. What do you suggest?

    Reply

      • Hi Koolx, you mentioned that the google play “uninstall updates” was there before but not anymore. It seems that it got corrupted. If none of the guide above solved your issue, then your problem might be beyond the scope of the solutions offered here. If you don’t want to reset your phone, go to your phone service center and let them solve your issue.

        Reply

  11. I have new Samsung phone all my apps working except Google Play Store. it keeps asking for current password. I have entered my password but still no joy. Help please !!

    Reply

  13. I’ve tried all of you option but non of that option are working I want to uninstall the google play store but it is apart of my system how to fix it

    Reply

    • Yes Jack, Google play store is one of the default apps in your phone but you can uninstall it. Try to remove it and have some of your friends share theri Google play version via Bluetooth or share it.

      Reply

  15. hi I have a huawei g521-l076 which is a Chinese mobile but it is still android and when I try to open google play it wont open any help?(I install google play with a Chinese application called “app center”)

    Reply

  16. I think I uninstalled the software of play store now when I press it to open it cannot open I am playing a game I want to sign in but my play store is not working what I do now?

    Reply

  17. Hello,
    i got galaxy j5 SM-J500H with android 5.1.1 i upgraded it to 6.0.1 and after that i can’t access to play store i did everything u said and nothing happened i went to factory reset and now i cant log into any google account i dont even get the login screen when i reset my phone saying ‘ Checking info’ for 15 mins and after that say try again later i can’t open any app from google except Youtube and btw my connection is stable working for my other devices and i tried my phone on another networks and still get the same problems pls reply me asap ty .

    Reply

    • Hi Moataz, please try to remove each third party apps and try again. Perhaps there were apps that are conflicting or not compatible with Android marshmallow. However, if that doesn’t work, I would recommend you to go to your nearest Samsung service center.

      Reply

  19. I have a moto 3 that I just factory reset. When I tried to set up the device and lo into my google account it will say “just a sec” and then the “google play services has stopped” message will pop up and it will take me back to the previous screen in the setup process. I’ve tried skipping it and logging into google play after my phone has been set up but it still does the same thing

    Reply

    • Hi Kat, if resetting your phone to factory settings did not solved your Google play store problem, perhaps flashing your ROM is the only solution. I would recommend to bring your phone to its authorized service center.

      Reply

  21. hi! please hep me. i reset my phone now i can’t log in with my google account. i tried the steps above but still it doesn’t work. it just keeps on loading and loading. ive been trying again and again but i just get the same response. what should i do?

    Reply

  22. When i try to open my games I get a popup saying unknown issue with Google store services then it exits to my main menu what can i do

    Reply

  24. and I got smart phone with Android 6.0 and it says sorry connection time out and I try the above solutions but still nothing changed pls help am tired!!

    Reply

  25. Hi.. I have recently update my samsung A5 to android 6.0.1 but my google play store stop working…
    Then I do a reset to my phone but now my google account is signing in it shows me the error “there seems to be a problem. Please try again”
    Please help me what to do now…..

    Reply

    • Hi Somi, You may try to remove your Google play accounts. Go to “settings” -> “Personal” -> “Accounts” -> “select Google” -> “remove”. Clear all the data and cache’s of Google play and Google services. Then, add a new account by going to -> settings -> Account -> add.

      Reply

  26. Hey plz help me
    Play store is not working its saying “please check your Internet connection and try again” even I have 4G connection
    I have rooted and then unrooted my Samsung Galaxy GT-I9082 with “Kingroot”
    I have reset my phone but I can’t even sign up account or log in any google accounts it’s showing only no data connection even I have good connection please help me….. Thank You

    Reply

    • Hello Dipak, please contact your internet service provider. Having a good 4G connection is not equal to good internet connection. You may also try other phones if it has the same issue. Please get back if you solved your issue.

      Reply

  28. All of My Google Apps is suddenly not opening , including the games and And apps which are being accessed by my Google account ,I followed the above steps still not working ! I can’t run a single Google app including YouTube, playstore ! Please suggest , what to do .!

    Reply

      • Hi this is similar to the question asked above. My kindle fire HD’s Google play store has not been working. When I try to open it it just shows a white screen it let’s me slide to see the accounts but not download apps! Its getting really annoying and I’ve tried everything to fix it please help.

        Reply

  29. I have an alcatel onetouch pixi 3 tab I un-rooted, now the phone and play store, gmail and downloaded google apps stopped working. The google play services wont run unless updated and sometimes its to check my connection while every other internet application works perfectly

    Reply

    • Hello Oua, please check first your internet connection. If the connection fine, it could be that while your phone is rooted some apps intervene your play store. So, you can try to reset your phone to factory settings but remove your SD and save all your important data first before doing the process.

      Reply

  31. I have just root my panasonic p55 novo with kingo root and then I uninstall google play services and download manager by using super user, and now unroot my device and I have observed that google play store is not working .It is not downloading the apps and other apps need play service to be update but play services are not updating please help me.

    Reply

  32. My Play Store keeps saying the version of the app isn’t compatible with my device and I have to go to settings and uninstall updates for the Google Play Store App. I have Android 6.0. I uninstall the updates, then I can go into the Play Store. But the problem is I have to uninstall updates everytime I want to access the Play Store. Is there anything I can do? The Play Store isn’t getting updated but I keep having to uninstall updates.

    Reply

    • Hello Yahaira, if all the fix doesn’t solve your issue, there is a big possibility that your Android OS got corrupted. The only solution is to flash your smartphone with your phone’s compatible ROM.

      Reply

  34. I need your help to fix this problem. anytime I try to open play store I usually see a small table with please type your confirmation pin. how do I know this pin. and how can I create one. even when I want to updated my facebook and whatsapp

    Reply

    • Hi Jolayemi, please try to open your Google Play store, then tap the 3 horizontal lines at the upper left of Google Play store. Go to “settings” -> “user controls” -> uncheck the “Use pins for purchases”. Hope that helps.

      Reply

  35. I’m using a Samsung tablet SM-P605 android version 4.4.2 since a have updated my software, all my Google app ain’t working including play store and whatsapp, I have factory data reseted my phone twice but that didn’t help,please help me

    Reply

    • Hi Vusi, you need to Flash your smartphone’s ROM. Unfortunately, I am not covering it here but you can easily find by googling. Note: be careful, see to it that the ROM you downloaded is compatible with your phone’s brand and model.

      Reply

  36. I have a game that started acting up. It opened and then immediately it will just stop and kick me out of the game.

    I tried to load and apk of the game, but the same happened. Now when I load the game, it says that there is a newer version available and that I must update the app to be able to continue. The problem is that when it redirects me to google play, the is no update button, only an open button.

    I’m using an S7 Edge with Android 6.0.1.

    Thanks

    Reply

  38. Hi, my play store in works properly but when I try to install it displays a message “Error in retrieving information from server.” or “Error in downloading (932)”. I don’t know how to fix it. Please help 🙂 thank you

    Reply

    • Hi Cheska, try these:
      Go to “Settings” -> “Apps” -> Running > stop all (Google related) running services.
      Then “Settings” -> “Apps” > “All” -> Clear data and cache of “Google Play Store”.

      Reply

  39. Hi please my date and time is correct it still won’t work even when I try to open new account they tell me the name isn’t available need a solution asap.

    Reply

  40. I have a coolpad arise 4.4 and i tried all the step and I reset my phone 4 times and made 6 new accounts but nothing is working please help!!!

    Reply

  41. hello I.C after I tried all the possible steps on how my goggle work again unfortunately without success.I even restore several times my phone. But it would be possible as well after downgrading my android version back to version 4.4 from version 5 do you think this will affect my play store?

    Reply

    • Hello rhsy, did you flash your ROM? There is a big possibility that some files got corrupted after you downgraded your Android. Please try to find an official ROM and flash your phone with it.

      Reply

    • Hello! Well my play store started giving me errors for the past week. All these websites have unfortunatly not worked for me. So everytime I press the playstore app, it gives me an error so I can’t even go on it, can you please help me! I’ve tried everything I mean literally everything to try and fix my play store but it just wont work 🙁

      Reply

          • Hello Tiraa, each phone can be flashed differently but the most common is thru SD cards. You search for your phone’s exact ROM (same phone brand, model, build number, Android OS version). I would advice to get the help of your tech-geek friends or bring your phone to cellphone repair shop. Flashing your phone with stock ROM or custom ROM is no joke. It may brick your phone if done wrongly.

            Reply

  42. I tried all steps and I also try to reinstall it but still it won’t open.. when I remove my account I no longer add it again.. what should I do? Please help me

    Reply

  43. Hello, my google play has stopped working and I uninstalled the google plus and my google play is still not working, I’ve tried putting my phone on airplane mode and it still doesn’t do anything.

    Reply

  44. My google play store is not opening .It is asking for pin confirmation.I have tried my account pin but it doesn’t work. I have cleared cahe n data but still asking for pin..what to do plz suggest?

    Reply

  46. After doing the above its impossible for me to add my google account after removing it.need your help

    Reply

    • Hi Myra, can you please specify the error that you received if any? Try to open your Google play and if it prompt you to add an account just fill it accordingly.You can also add your Gmail account in your “settings” -> “accounts”, if it doesn’t work try add new Gmail account or sign-up for new Gmail account.

      Reply

  49. Hi, I posses Huawei p8lite, and my Google play stopped syncing. I’ve tried all of these steps except the last one, which I was unable to. Why?
    Because, when I erased my Google account, I was unable to create a new one. When I go to “add” and then choose “Google”, it gives me a blank White screen. Which is very interesting, because if I try to create for example viber or Messenger account, doesn’t display the same blank screen which does on “Google”

    I hope I was clear with my problem, and thanks for your time!

    Reply

    • Hello Marko, if all of the solution above fails, the only choice we have is to reset your phone to factory settings. However, if you intend to do that, please save everything from your phone and remove your SIM and SD card before doing the reset.

      Reply

    • Hi Marko, I have the same phone and the same problem. Did resetting the phone to factory settings work for you, or did you find another solution?

      Reply

      • Hello Nedorot, in most cases resetting your phone to factory setting will solve almost all issues. I did it myself in my phone though different brand and it works.

        Reply

  50. Hi, none of the above worked. I’ve tried it all. My play store keeps closing after a second and returning to home screen and my Google play services won’t work as well.

    Reply

  51. hello my play store is not working and my device is Samsung galaxy s3 version 6.0.1 and google play services are also not working

    Reply

  53. Hi, I’m using an lg g4 and tried all the steps, when I press the play store icon it does not load. When I try to remove my gmail account it does not work. Any tips?

    Reply

    • Hi John, try to clear your google services app cache and data. Free some space from your smartphone internal storage. Reboot your phone and follow step 3 again.

      Reply

  54. Hi I have a g3 and it keeps popping up with “cannot connect to Google play services” I’ve tried everything I could, do you have any clue what to do. Thanks

    Reply

  55. Hi, I tried all of the options given above but my google play store still says that ‘google play store (process.com.android.vending) has stopped unexpectedly’. What should I do?

    Reply

    • Hello Jen, try to uninstall “google play” updates, “Google now launcher” and clear the data of “launcher3” then reboot your smartphone. Run the google play store wait until it finished updating . Please get back for any development.

      Reply

    • Hello Lovely, you can simply go to “Settings” -> “Accounts” —> “Google” —> find and remove the account you used for Google play. Then add a new gmail account. Before doing this, make sure that you read the guide above carefully.

      Reply

  57. My issue was that Play Store always fall down when I tried to download and install any app.

    In my case it was caused by wrong app move from USER to SYSTEM! I have root.
    I tried to reinstall Play Store, reinstall Play Services, clear Donwloader data, remove/add Google my profile, clean all cache, clean Dalvik, all methods mentoied here, but nothing help.

    In system logs I can recognize that call for download thread from Play Store to Downloader was failed.

    My issue was started by “wrong” moving 3c Toolbox update from USER to SYSTEM, so I try to uninstall 3c, reboot, then install again and voila, 3c was marked as “updated” in Link2SD, but APK was not present in SYSTEM! Something must be wrong “behind mirror” in system files.
    Then I move 3c from USER to SYSTEM via Link2SD again and restart. From this point the Google Play app downloading works again! Uff!

    Reply

  59. Sometime some people restrict background data for download manager and that is one of the most common reason for play store not working issue. I had did this mistake one time.

    Reply

  60. While opening google play store ,it keep on asking promo code. Yet, I didn’t get any promo code. What should I do?

    Reply

    • Hello Francesco, try to open your Android’s System Settings -> Apps -> Android Download Manager and scroll down to “LAUNCH BY DEFAULT”, Then press the “Clear button”, the next time you download something you should see a pop up asking you which application to use for downloading.

      Reply

  62. when i open my , playstore it takes me to home screen .I also have a malware in my phone that activates my phone data and downloads malicious apps,it drains my data and memory both,that apps become inbuilt and I am not able to unistall or disable them. I have rooted my phone ,What can i do further

    Reply

    • Hi Dinesh, I would suggest to back-up your files any back-up apps that you prefer, then install a mobile security, scan and remove any malware found. If this does not work, reset your phone to factory settings. Don’t worry your phone will remain rooted.

      Reply

  63. My download manager pauses itself and i cant download anything.. If i download anything then it pauses automatically.. What should I do??

    Reply

  64. Hi I have 2 vivitar tablets and neither are allowing me to open Google play I keep getting rh-01 error and I have tried everything mentioned as well as restoring back to factory settings and still nothing any help would be much appreciated

    Reply

  65. My fiancée has the Asus Zenfone 2. Recently Google play has been running very slow (ie. Lagging, Not downloading apps, force closing, etc..) We’ve tried different things to get it to work but nothing does. She’s signed out & even created a new account; she’s uninstalled & reinstalled its updates. Downloaded Manager is on. Nothing is working. Help! :/

    Reply

    • Hello Kyle, please remove any unnecessary apps,it seems your phone memory is the issue.You can also try to back-up all your data and have your phone reset to its factory settings, to remove any other apps that might eat much of your phone’s memory.

      Reply

  66. keith35
    All your steps did not work for me. I have UMI hammer s. had no problems until I tried to change gmail user name. this simply task was a disaster. Lost use of ‘google browsing’ – ‘keep’- ‘play store’ none of these can be enabled. A ‘confirm pin’ notice blocks any action. All other apps ‘calendar’- ‘online banking’ – ‘alarm clock’ -‘ebay’ are working as normal. In desperation i tried to reset phone to factory this is also blocked by confirm pin. I tried reset gmail this also wants pin. There is no pin I have never set one. I have tried common pins 0000 – 1234- 1122- 2233- etc non work please help ‘

    Reply

  67. Hi, my daughter’s samsung galaxy s3 is showing a msg that says Google Account manager has stopped working and she does not have access to the play store. Google play services has also stopped working. Any help would be appreciated, thanks in advance

    Reply

  68. Thanks a lot bro, I was unable to access this from last 6 months, your 3rd trick helped me a lot bro thank you so much :*

    Reply

  70. Hello I tried all of the steps but Google play still won’t open it either say no connection or it just keeps loading but nothing happens . what should I do. Thank you

    Reply

  71. I’ve tried to re-enter my google account but still my play store doesn’t open. It also failed to sync on google people. What will I do to use play store again?

    Reply

  72. I’ve tried all of the options given but none of them worked. So disappointed I can’t use my play store. Any other options need to do?

    Reply

  74. Tried some of your suggestions above for my wife’s tablet, it still comes up google play has stopped meaning she’s unable to update her game.

    Reply

  75. I tried all of the above to fix google play but it still wont work all i need to do is sync my google account to it but if i try to get rid of it when i try to get it back it says ” cannot connect to the server it works with all google things except google play movies and tv and profile

    Reply

  76. I uninstall play store what should i do?
    Ive turn it off then its back
    But When I open it
    It always shows Cannot retrieve the server
    Even I’ve already put my Google account.

    Reply

    • Hi Joan, try to remove your Google account and re-add it again or you can totally change your Google account to a new one, observe if it solves your Google Play Store Problem.

      Reply

  77. How do you get Google Playstore to be listed as a line item to sync under your gmail account name? I have an Ellipse Tablet QMVB7. Google Playstore will not connect. Sync Error. This has to be because its not listed as one of the apps to sync in my gmail account. If I choose Settings > Accounts > Google > my gmail account is listed. Tapping on this account displays a list of items to sync. (such as google playbooks, google +, etc….) Google Playstore is NOT listed. I have tried numerous approaches. Creating a new google account, disabling playstore, clearing playstore data and caches, removing old google accounts and starting fresh, warm re-starts, cold boots, all the different approaches other people have listed on the forum sites. None of which actually work. My problem is that Google Playstore is NOT listed as an app to sync to my gmail account..therefore Playstore will not start up. I even thought I could download the Playstore application to my pc and transfer the program and install it to the tablet myself, but I cannot find said application.

    Any suggestions?

    Reply

    • R Martin, I don’t think that’s possible or necessary. In order for you to download, install and run an Android apps, all you need is to sync your Google/Gmail account. You don’t need to sync your Google play store which is not possible. Regarding your problem, you need to uninstall your “Google Play Store” apps and re-install it again, use your Tablet with wifi connection or broadband stick, from there browse the internet, search “Google Play Store”, choose the Google Play site, then click install (uninstall first your Google Play Store app before doing this). Once the installation is successful, you can now use “Google Play Store”.

      Reply

  78. The app has completely disappeared so I can’t do the above steps. Keeps coming up with retry when I tap icon but then says I’m not connected and Google play has stopped. Emptied cache, restarted phone, no joy 🙁 Oh and there isn’t a download manager either).

    Reply

    • Hi Lucy, in your case, the best thing you should do is to uninstall your “Google Play Store Apps” via your phone’s “Application Manager” then download it again and re-install. Then follow the step 3 above. Speaking of “Download Manager”, every android phone has it, usually it is located at the bottom-most of your “Application Manager”, please see step 4 above.

      Reply

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