Get rid of those dust on your computers, tables and chairs. See to it that your floor isn’t wet and muddy. Remove those spider webs, untidy posters and tarps. Have those vandals painted. Check your comfort room regularly, have it disinfected and deodorized
Be the most comfortable Internet shop
- It is a combination of ambiance, spacing and functionality. Let it start right from the shop’s entrance. Put little space between chairs so that the customers can freely walk through to their respective computer units. Prohibit bystanders from your premises. That is extra space and less heat. Imagine if each person has the average of 35 degrees body heat temperature, if you have ten that is equivalent to 350 degrees, extra work for your air-conditioner. Aside from that, you are protected and protecting your customers from untoward incidents that might happen such as; pick-pocketing, swindling and possible hold-up.
- Provide waiting area if needs arises, to alleviate the crowd in your shop. Sometimes customers enter your shop by groups that you cannot accommodate them at the same time, especially in peak hours.That’s why it’s good to have a place for them, where they can rest while waiting for their turn.
- Have a routine check-up with your mouse, keyboards, headsets and web-cams. These are the heavy-duties external hardware in i-cafe. It is important to maintain its good functionality, to avoid unnecessary complaints and unsatisfied customers.
Be a ONE-STOP Internet station
Complete is the magic word. Offer all basic computer services BUT don’t STOP there, always look for new one. Like what?
I remember the day when a university mass communication student approach me for help with tears in her eyes. She is about to present her report that very hour. After being called by her Professor to present, confidently she inserted her flash disk in their computer but to her disappointment all of her files was corrupted that includes her beloved presentation. The reason she rushed to the nearest internet station that happens to be where I was. To cut the story short I helped her by recovering all of her files, of course her presentation was included. As a result, she left with great gratitude and joy. I charge her 100 pesos for that service, encoded it as other sales/services. But she wasn’t contented she added 50 pesos as tip. Plus she keep on coming back in our shop bringing more friends, more customers for us.
See, it is a fact that Internet cafe has no limitation in terms of services it can offer. It is not just a mere computer rental provider, it is versatile. So why are you putting limitations on your i-cafe business instead conquering more services it can give? At least for now you already have an idea!
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