TROUBLESHOOT 3G SUN BROADBAND in easy ways.
Troubleshooting Sun Broadband is essential because as what I have said in my previous posts ( How to Boost Sun Broadband and Why I choose Sun Broadband) it is not perfect. In some way or another like other devices, it may encounter trouble. However, to troubleshoot Sun Broadband isn’t complex. In fact anyone can do it.
Advertisements
Common troubles of Sun Broadband.
* No Connectivity
The Sun Broadband modem is plugged in but it says, “ The device is not detected or removed”.
How to Troubleshoot Sun Broadband USB Modem and Pocket WiFi?
1. Remove and re-insert modem (if nothing happens, proceed to no.2)
2. Remove modem –>>> Restart PC –>>> Re-insert modem. (not working? follow step 3)
3. Remove modem —>>> uninstall Sun Broadband from Control Panel —>>> Restart PC —>>>
Plug-in modem —>>> run the Sun Broadband installer —>>> follow the installation wizard’s instruction until finished. This method usually solved the no connectivity issue.
* Slow Connection
Despite following my post about (How to Boost Sun Broadband) it does not guarantee that your internet connection will be free from trouble.
Advertisements
1. Click Sun Broadband icon —>>> disconnect —>>> reconnect. (doesn’t work? proceed to step 2)
This is a sort of refreshing your connection and enough to give your connection back .
2. Click Sun Broadband icon —>>> disconnect —>>> select other profile name (there are five (5) profiles try them all) Choose the one that gives you the best connection. (still doesn’t work? jump to step 3)
3. Click Sun Broadband icon —>>> disconnect —>>> safely remove your modem —>>> transfer it to other USB (Universal Serial Bus) ports —>>> connect it again. (still in trouble? follow step 4)
4. Click Sun Broadband icon —>>> disconnect —>>> safely remove your modem —>>> Uninstall Sun Broadband from Control Panel —>>> Restart PC —>>> Plug in Modem —>>> Install Sun Broadband —>>> Follow the installation wizard instructions until finished.
This is the ultimate solutions that solved Sun Broadband problems.
(still having problem?) check no. 5.
5. Check your Sun Broadband load (prepaid).
or Check your Sun Broadband account (Postpaid).
hannah says
May 28, 2015 at 1:37 am
Our Sun wireless broadband seems perfectly well when we turn it on but the LED lights are just stable. We can connect the device but the internet doesn’t work.
I.C. Tiempo says
Hello Hannah, did you try to re-install your sun broadband driver?
rica says
Hello Sir ,actually I’m experiencing different problems with my sun broadband wireless
I’m using regular load like 50 unli 1 day…and at 1st the connection was very fast but after 1 hour of using it ,the speed connection of my internet is little by little depleting and after another 1 hour the speed of my internet is totally disaster it is very slow that the connection is range only in 100-115 kbps and it is really really slow I tried some of your suggestions but non of it is working and take note I changed also my sim number but it’s still like that , my computer is really in good condition and working fine and I’m sure of it …but interms of connection to the internet is crucial at first is good then after several hour its worst….by the way the connection is good after 6 hours of resting the computer but after another hours the connection is not good unlike I freshly open my computer could you help me with this I dont know what I’m going to do please help me…thank you
I.C. Tiempo says
Hello Rica, I am sorry to hear that. Actually everything that I taught works. However, the sun broadband has just implemented the download capping, it is limiting your download data to just 1.5 Gigabyte monthly. In your case, I don’t know how much download limit they implemented, maybe 200 MB in a day. So, after you reached the limit, your connection will be downgraded to 2G connection, the reason it slows down after hour of using it.
Geoff says
Good Day sir. I had a problem with my Broadband on my PC when I am connected to the internet and open programs like google chrome or OL games it said it had no connection. I try to reinstall it but still the same and also the system restore. I tried it to the laptop but it works fine. Is there a solution to my problem? thank you sir and Godbless…
I.C. Tiempo says
Geoff, try to check your Microsoft services if your DHCP is enabled please see this post Cannot acquire network address for step by step guide.
JC says
Me too when I play online games, I got disconnected always but the signal is in good quality.. The problem is very slow internet my sent/receive are not stable sent was eat big MB. but receive was Kb only.. How could i fix this?
I.C Tiempo says
Hi JC, the Sun broadband implemented the capping of 1.5G/month. It is very small for playing online games. If I were you, switch to DSL PLDT, select the unlimited plan.
Marvino says
I am grateful for your free tutorials Bro. I also would like to share my own troubleshooting “trial and error technique” that whenever I failed to connect with my Sun Broadband to the internet, I do “system restore” and my connection goes well. I observe that this trouble happens after uninstalling certain programs from my computer and restart thereafter. I just wonder, what changes in the settings of my Sun Broadband did my uninstalled program made to it? Thanks.
I.C. Tiempo says
Mavino, thanks for you input. You experience is quite weird, perhaps there is a little bit something wrong with your RAM o hard drive.
Bern says
Hi, good day Sir, my sun broadband SIM cannot connect to the internet, whenever I press the connect button it always answers redial. but when I tried to insert other sun broadband SIM it will work. What do you think the problem Sir? Is there any solution to it? thank you.
I.C. Tiempo says
Hello Bern,
Thank you for raising this question here. Please get back, if you have any questions.
philip ian saldivar says
tnx for the tips pre… this is really essential and helpful for those who encountered such problem on their broadband…keep on posting and thank you…..
I.C Tiempo says
Thanks for dropping by Pre, It’s good and I hope this will help not just for Sun Broadband user as well as to Smart Bro and Globe Tattoo because as far as I know they are using almost the same brand of stick modem (HUAWEI Mobile.